Travel Quest Augments Call Center with a Branded Online Hotel Booking Engine
The agency needed to deliver a hotel booking engine with competitive rates that could be customized to the clients marketing requirements while also being integrated with the agency’s core technology to allow full support to all travelers. They wanted to provide the client, High Point Market, with a system that would allow for not only the agency but also the events marketing firm to quickly customize the site including branding, content and preferred hotel partners. By introducing a dedicated online hotel booking engine that would be available to attendees 24/7 to manage their hotel bookings, the agency could provide better service to more travelers while tracking hotel data for preferred hotel partners and provide marketing insights and demographics to High Point Market. With the online booking engine for event registrants, the agency could service more business and drive new revenue.