Case Studies

Travel Quest Augments Call Center with a Branded Online Hotel Booking Engine

The agency needed to deliver a hotel booking engine with competitive rates that could be customized to the clients marketing requirements while also being integrated with the agency’s core technology to allow full support to all travelers. They wanted to provide the client, High Point Market, with a system that would allow for not only the agency but also the events marketing firm to quickly customize the site including branding, content and preferred hotel partners. By introducing a dedicated online hotel booking engine that would be available to attendees 24/7 to manage their hotel bookings, the agency could provide better service to more travelers while tracking hotel data for preferred hotel partners and provide marketing insights and demographics to High Point Market. With the online booking engine for event registrants, the agency could service more business and drive new revenue.

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Leading Travel Management Company – No Meetings Division

Travel Management Company servicing companies with at least $5M in air spend needing to provide a new service for groups, events, and meetings. The Travel Management Company has a comprehensive service offering for business transient travel, including proprietary technology, but has purposefully not offered full-service groups and meetings. However, as the agencies clients did have group, event and meeting spend, those clients were forced to manage these out of program or with other third parties, putting the agency at risk of not managing a segment of their clients travel program. The company needed to find a solution that could be managed by the agency’s existing human resources, while meeting the needs of their customers and creating a revenue stream, without disrupting the agencies core technology including the GDS and SAP Concur.

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National Travel

National Travel is ranked among the “Top 25 Travel Management Companies in the United States” according to Business Travel News. The needed to find a solution that could be configured and implemented with less than 24 hours to meet FEMA’s timelines of needing immediate information. The ideal technology would have a database of hotels including current contacts at each hotel; would allow for agency configuration including IATA number and contact information, would not require training for the National Travel team prior to use, and would not require their travel agents track the responses.

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Leading Student Housing Organization

This Leading Student Housing Organization is one of North America’s leading owners, operators, and advisors of student housing, with offices in Chicago, Irvine, Dallas, and Toronto. Today, they own and operate nearly 54,000 beds at 80 communities, serving 54 major university campus markets across 27 states. The company has many instances of group travel annually that require strategic hotel sourcing but their annual meeting has been the most challenging, time consuming and expensive to manage, as it includes invitations to over 400 people, airfare for up to 300 people and a hotel room block of 200. The wanted to find a solution that could be configured and implemented to meet their requirement of sending invitations to their “Summit” the next morning. The ideal technology would be accessible immediately and provide the functionality to invite and manage attendees and their travel associated with the event. While not every attendee required an airline ticket or a hotel room, the organized preferred a tool that the attendee could book their air travel in a ‘self-serve’ environment within their corporate travel and expense tool, SAP Concur. The airline booking within SAP Concur would ensure that the travel policy was met and that the attendee would book their own flights, relieving that duty from the event team. An added feature would be the ability to monitor that attendees had booked their flights with at least 14 days lead time and if not, trigger a reminder to do so, driving hard dollar savings.